The more you use them the better you like em . I know I was skeptical at first but the longer I used it the more I got used to it . and it is not a problem for me to store in my pocket I don’t do a lot of dancing around when I play I have not much energy any more . Would love to sit most of the time LOL . I think what happened to the other one my Daughter likes to fiddle with things I have and she might have adjusted it and may have put it on to tight so I watch where I leave it now . not sure but I do know if you over tighten it is not a good thing. Hard on any mechanical item . But yes no questions asked and no return and they sent me a new one . free no charge not even postage ,from the UK also .
Seamus Brady was the fellows name I dealt with