Sorry you’re having difficulties.
Many people (including Ben) are out traveling for the holiday this weekend.
In the meantime I found this under “help”/ Site resources.
“My video lessons are not able to be downloaded to your computer or device hard drive. However, if you have an updated browser, you’re able to store one lesson at a time in your browser’s cache file for offline use. The tabs and jamtrack mp3’s are downloadable.”
I’m not sure why it wouldn’t show up if it was successfully downloaded to your browser. Someone more knowledgeable will get back to you as soon as they can.
thanks for your patience