Forum - Banjo Ben Clark

Does anyone monitor the contact feature?

#1

I have submitted several contact forms over the last few weeks but I never get a reply. Does that get monitored by anyone? Thank you

1 Like
#2

Really? Yes, of course. We read and answer those messages every day! Are you sending it through the site here or the store? Each one is attended daily but would help me to know. This concerns me, so please followup.

This is the membership help contact page: https://banjobenclark.com/contact

#3

Sorry BanjoBen, just saw this reply. Yes, I sent it through the contact form. I will try it again and see what happens. Than you for your attention to this.

#4

Hello @BanjoBen it has been a full day again since I sent the contact form and I did not receive a response. Does it normally take longer than a day? Thank you

1 Like
#5

That is odd—I’ve gotten several requests forwarded to me in the past few days, so I know the contact form is working for other folks. Can I ask what web browser you’re using?
Since the form doesn’t seem to be working for you, feel free to email support@banjobenclark.com directly and we’ll get you taken care of. Thanks and sorry to hear about the issue!

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#6

Hello @Michael_Mark, I will contact using the email address. To answer your question, I am using Firefox on a Mac. Thank you

#7

It’s actually membersupport@banjobenclark.com :joy:

We’ll get your email one day, I just know it!

1 Like
#8

I don’t know if Firefox is the problem or not but I stopped using it. It seemed like every so often there was something that didn’t work right. When developers test their new web code they should test across all browsers but sometimes they leave out the less popular ones to save time, resulting in bugs on the non-tested browsers. Chrome, Safari, and Edge are the most used with Firefox in 4th place. The only way to know for sure is for someone at the BanjoBen International Corporate Headquarters :slight_smile: to submit a contact form using Firefox on a Mac. If it doesn’t work they can contact their web support folks with a bug report.