Hi Jim in that case I can’t offer any assistance.
I use Internet Explorer and there is an known issue with tracking protection that prevents users accessing Ben videos on his secure site if tracking protection is turned on. I am not familiar with Windows 10 or Chrome. But check to see is you have tracking protection turned on somewhere in the Chrome browser. If so turn it off and refresh your web browser and try again. If the intro video displays then try to log in to the website. Using your email address and password. Ben’s website no longer accepts usernames during the login process.
I know how frustrating this is for you but I know for sure Ben will address this just as soon as he is able. Hang in there I am pretty sure he is due home from his trip to Israel real soon.