OK, that’s really odd. Let’s start with the usual IT questions.
(Full disclosure - I really don’t know much about tech, but there seems to be a few common elements to every tech problem.)
-
Is it plugged in?
-
What are you using, a desktop, laptop, tablet or smartphone?
-
Did you download the files first then try to open, or are you trying to open them directly from the website?
-
Do you own a hammer?